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Old 13-07-2020, 08:41 AM   #1
russellw
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Default Major Outage

Good morning

Apologies to all for the 15 hour outage from ~17:00 Sunday afternoon.

The hosting company we use (and have used since Day 1) had a major outage during a planned maintenance of their network infrastructure which started at midnight Sunday night their time which unfortunately was 17:00 here. Apparently after 5 hours they decided to abandon the change and start the remediation process.

I don't have the full details of the root cause but from what I gather every server connected to the particular switch stack lost connectivity that needed manual intervention to resolve.

I didn't discover the outage until this morning unfortunately and when I contacted them they were still working their way through the list of servers to 'fix' and were only escalating the priority when someone contacted them so I suspect the change took out a fair portion of the data centre.

That it coincided with a day when the bride and I decided to binge watch something and was thus away from the computer and no-one rang me to let me know is Murphy's Law at it's best because we could have probably been back up by midnight.
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Old 13-07-2020, 08:59 AM   #2
Cav
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Default Re: Major Outage

Gimme ya number and I'll ring ya when I wanna complain about sumtink.
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Old 13-07-2020, 09:01 AM   #3
roKWiz
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Default Re: Major Outage

Just when I was getting sick of watching Russian drivers on youtube.
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Old 13-07-2020, 09:12 AM   #4
FTE217
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Default Re: Major Outage

Cheers Russ, no worries.
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Old 13-07-2020, 09:45 AM   #5
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Default Re: Major Outage

Thanks Russ, thought that was the case.
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Old 13-07-2020, 09:47 AM   #6
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Default Re: Major Outage

Appreciated the productivity boost.
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Old 13-07-2020, 10:06 AM   #7
russellw
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Default Re: Major Outage

Quote:
Originally Posted by Cav View Post
Gimme ya number and I'll ring ya when I wanna complain about sumtink.
Yeah ... nup.
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Old 13-07-2020, 10:20 AM   #8
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Default Re: Major Outage

really appreciate the thankless task you have committed yourself too, in running this forum
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Old 13-07-2020, 01:56 PM   #9
mad2
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Default Re: Major Outage

Quote:
Originally Posted by Tonz View Post
really appreciate the thankless task you have committed yourself too, in running this forum
me too & i presume everbody here.


was hoping it wasn't a 'hack job'
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Old 13-07-2020, 05:34 PM   #10
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Default Re: Major Outage

How lost was I without the Forum last night!!

Thanks for the hard work in getting back into gear.
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Old 13-07-2020, 10:01 PM   #11
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Default Re: Major Outage

Thought I was banned.

Then couldn't remember if I even posted anything.
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